Shipping Policy

1. Do you offer free shipping?
Yes, we offer free shipping on all orders to the United States, the United Kingdom, Australia, Canada, New Zealand, and several European countries.

 

2. How long does it take to process my order?
Orders are typically processed within 1-3 business days after payment confirmation. Once your order is shipped, you’ll receive a tracking number via email so you can monitor its journey to your doorstep.

 

3. What are the estimated delivery times?
Delivery times vary between 6-12 days depending on your location. Please note that these are estimates, and actual delivery times may vary due to factors like holidays, weather, or carrier delays. 

Sleek Surroundings only ships on business days (Monday to Friday, excluding bank holidays). Orders placed during the weekend will be processed the following business day.

 

4. What if my order arrives damaged or missing items?
We’re so sorry to hear that! Please inspect your package upon arrival and report any issues within **48 hours** of delivery by emailing us at (sleeksurroundingsdecor@gmail.com). Include photos of the damaged item(s) or missing items, and we’ll work with you to resolve the issue promptly—whether it’s a replacement, refund, or other solution.

 

5. Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. Once the order is placed, no cancellation is allowed.

 

6. What happens if my package is lost in transit?
While rare, sometimes packages can get lost in transit. If your tracking shows no updates for an extended period or your package hasn’t arrived within the estimated time frame, please let us know. We’ll investigate with the carrier and, if necessary, send a replacement or issue a refund.

 

 

Need More Help?
If you have additional questions about shipping or your order, our team is here to help! Reach out to us at (sleeksurroundingsdecor@gmail.com), and we’ll respond as quickly as possible.